Terms and Conditions

Name: Hôtel Le Magnan
Address: 63 rue du Portail Magnanen, Avignon, 84000, FR
Telephone: +33490863651

These Terms and Conditions set out the booking, payment, cancellation and stay arrangements applicable to Hôtel Le Magnan and La Terrasse du Clocher, both located in Avignon.

They apply to all bookings made directly with the establishment, by telephone, by email or through its website.

Any confirmed booking implies acceptance of these terms, which are brought to the customer’s attention beforehand.

The applicable terms are those in force on the date the booking is confirmed. Any special terms expressly accepted at the time of booking prevail over the corresponding general provisions.

These Terms and Conditions set out the booking, payment, cancellation and stay arrangements applicable to Hôtel Le Magnan, located in Avignon.

They apply to individual bookings for one to three rooms made directly with the hotel, by telephone, by email or through its website.

Any confirmed booking implies acceptance of these terms, which are brought to the customer’s attention beforehand. Any special terms expressly accepted at the time of booking prevail over the corresponding general provisions.

Article 1 – Prices and services

Prices are stated in euros, inclusive of all applicable taxes (VAT included), at the applicable VAT rate.

They depend on room type, number of occupants, dates selected and services included in the booked offer.

Additional services, including breakfast, parking and certain optional facilities, may incur extra charges. Their cost is communicated before any order is placed.

Where tourist tax is not included in the displayed rate, it is charged separately in accordance with the regulations in force in Greater Avignon. The amount is stated before the booking is confirmed.

Promotional offers are subject to their own validity conditions. They are not retrospective and cannot be applied to an existing confirmed booking, except by special agreement with the hotel.

Article 2 – Booking and card guarantee

Bookings can be made on the websitewww.hotel-magnan.com, by telephone or by email.

A booking becomes final once the necessary information has been validated and written confirmation has been received from the hotel.

A valid bank card or payment of a deposit may be required to guarantee a booking.

Where a deposit is required, the amounts generally requested are:
• Stays of 1 to 4 nights: the equivalent of one night’s accommodation.
• Stays of 5 nights or more: 30% of the total cost of the stay.

The precise guarantee, prepayment and collection arrangements are specified in the booking confirmation.

Bookings made at a non-refundable rate may require payment in full at the time of booking, under the conditions of the offer selected.

Article 3 – Payment terms

Payment is made in euros using payment methods accepted by the hotel.

For prepaid bookings, the specified amount is collected in accordance with the conditions of the selected rate.

For other bookings, the balance of the stay and any extra services are payable in accordance with the arrangements communicated to the customer.

Deposits paid are deducted from the total cost of the stay when the service is provided.

Bookings made through a partner platform may have different payment and collection arrangements, stated at the time of booking.

Article 4 – Changes and cancellations

Any request to change or cancel a booking must be sent to the hotel by email atcontact@hotel-magnan.comor by telephone on +33 (0)4 90 86 36 51.

Changes are subject to availability and may result in a price adjustment. They take effect after written confirmation from the hotel.

For bookings at the standard rate, the following conditions apply:

• Up to three days before arrival: cancellation free of charge.
• Less than three days before arrival, excluding the arrival day: deposits paid are retained, in accordance with the accepted booking conditions.
• On the arrival day or in the event of a no-show: charges may reach 100% of the total stay, in accordance with the accepted terms.
• In the event of early departure: unused nights may remain payable according to the accepted rate conditions.

Bookings made at a non-refundable rate are not refundable in the event of cancellation by the customer, subject to applicable statutory provisions.

During the Festival d’Avignon, special conditions may apply, including the non-return of deposits paid at the time of booking. These conditions are communicated before the stay is confirmed.

For bookings made through a partner platform, the cancellation conditions accepted at the time of booking apply.

If the hotel cancels a booking, the consequences are governed by the applicable legal provisions.

Article 5 – No right of withdrawal

Under Article L221-28(12) of the French Consumer Code, accommodation services supplied on a specified date or during a specified period are not subject to the 14-day withdrawal right applicable to certain distance contracts.

The applicable amendment and cancellation conditions are therefore those accepted at the time of booking, subject to mandatory statutory provisions.

Article 6 – Check-in and check-out

Rooms are available from 3 pm on the arrival day and must be vacated by 11 am at the latest on the departure day.

Guests arriving after 10 pm are asked to notify the hotel to arrange their welcome.

Parking spaces reserved through the hotel must also be vacated by 11 am on the departure day unless agreed otherwise in advance.

Early check-in, late check-out or an extension of the stay is subject to availability and may incur additional charges, communicated to the guest beforehand.

Article 7 – Use of rooms and house rules

Guests undertake to use the rooms, equipment and facilities provided reasonably, peacefully and for their intended purpose.

They must comply with the hotel’s safety and quiet-hours rules and house rules.

In particular, the following are prohibited:
• Smoking in rooms and unauthorised indoor areas.
• Deliberately damaging equipment, furniture or facilities.
• Disturbing the peace of other guests.
• Accommodating more people than the authorised capacity.
• Behaving violently, threateningly or in a manner that endangers people or property.

In cases of serious or repeated breaches, the hotel may ask the guest to stop the conduct concerned and, where justified, terminate the stay in accordance with applicable legal provisions.

Article 8 – Pets

Pets are accepted only by prior request and with the hotel’s agreement.

An additional charge of €10.00 per pet per day applies.

The owner or keeper remains responsible for any damage caused by the animal, under applicable law.

Guide dogs and assistance dogs are accepted without extra charge, in accordance with applicable regulations.

Article 9 – Damage to property

Guests are responsible for material damage caused by themselves or by people for whom they are legally responsible, under ordinary law.

If a key is lost or equipment or other property is damaged, justified replacement or repair costs may be charged to the guest.

Normal wear and tear to equipment and furniture is not considered damage attributable to a guest.

If a guest breaches the no-smoking rule in a room, a charge of €50.00 corresponding to additional cleaning and odour-removal costs may be requested where the breach is established and the costs are justified.

Article 10 – Hotel liability

Hôtel Le Magnan undertakes to provide the booked services in accordance with the contractual terms and applicable legal obligations.

The hotelier’s liability for clothing, luggage and belongings brought by guests is governed in particular by Articles 1952 to 1954 of the French Civil Code.

The hotelier may be held responsible for theft or damage affecting guests’ personal belongings, including where the acts are committed by third parties present in the establishment.

Under Article 1953 of the French Civil Code, this liability is, in principle and under the conditions provided by law, limited to 100 times the daily accommodation rate.

However, liability may be unlimited, particularly where belongings were deposited with the hotelier, where the hotelier refused to receive them without legitimate reason, or where the damage arose from fault on the part of the hotelier or a person for whom the hotelier is responsible.

For items left in vehicles parked on premises over which the hotelier has exclusive use, the specific provisions of Article 1954 of the French Civil Code apply.

Nothing in these Terms and Conditions excludes or limits any liability imposed on the hotel by law.

Article 11 – Room unavailability and alternative accommodation

If the reserved room unexpectedly becomes unavailable, the hotel will inform the guest as soon as possible.

Where possible, alternative accommodation in a hotel of equivalent or higher category or standard of comfort may be offered without a price supplement.

Any additional transfer costs necessitated by such relocation are borne by the hotel where it is legally liable for them.

If no acceptable solution is offered or accepted, amounts paid for services not provided are refunded in accordance with applicable legal provisions.

This provision does not deprive the guest of the right to compensation for recoverable loss where the hotel is liable.

Article 12 – Internet access and video surveillance

A Wi-Fi connection may be made available to guests during their stay.

Guests undertake to use this connection in compliance with applicable law, including intellectual property rights and IT security rules.

The hotel may have video surveillance equipment in certain communal areas for the safety of people and property.

Where such equipment is used, the people concerned are informed in accordance with applicable regulations. Recordings are kept for a period proportionate to their purpose and are accessible only to authorised personnel.

Article 13 – Personal data protection

Personal data supplied when booking is processed in accordance with the General Data Protection Regulation (GDPR) and applicable French law.

Such data is used in particular to manage bookings, provide services, issue invoices, comply with legal obligations and, where legally permitted, send marketing communications.

It may be shared with providers involved in booking management, payments or the stay, to the extent necessary for their tasks and in compliance with regulations.

Data is retained for the periods necessary for its purposes and applicable legal obligations.

Guests have rights of access, rectification, erasure, restriction, objection and data portability, subject to statutory conditions.

These rights may be exercised by contacting the hotel atcontact@hotel-magnan.com.

Guests may also lodge a complaint with the French data protection authority (CNIL).

Further information is available in the website’s Privacy policy.

Article 14 – Complaints and mediation

Complaints relating to a booking or stay may be sent to:

Hôtel Le Magnan
63 rue du Portail Magnanen
84000 Avignon
France

Email:contact@hotel-magnan.com
Telephone: +33 (0)4 90 86 36 51

To help process a complaint, guests are asked to state the dates of their stay, booking reference and the facts giving rise to the complaint.

Under Articles L612-1 et seq. of the French Consumer Code, consumer guests may refer a dispute to a consumer mediator free of charge in an attempt to reach an amicable settlement, after sending a written complaint to the hotel and subject to applicable admissibility requirements.

In particular, the request for mediation must be submitted within one year of the written complaint sent to the professional.

Contact details of the competent consumer mediator:
Médiation Tourisme et Voyage (MTV)
Address: BP 80303 – 75823 Paris Cedex 17, France
Website:https://www.mtv.travel

Using mediation does not deprive the customer of the right to bring a claim before the competent courts.

Article 15 – Applicable law and dispute resolution

These Terms and Conditions are governed by French law, subject to any mandatory provisions that may apply to the consumer.

In the event of a disagreement, the parties will seek an amicable resolution first.

If no agreement is reached, the dispute may be referred to the competent courts in accordance with applicable legal rules.

Nothing in these terms may deprive the customer of rights granted by applicable legislation.

Article 16 – Changes to the Terms and Conditions

The establishment may update these Terms and Conditions to reflect legislative or regulatory developments or changes to the services offered.

Changes do not apply retrospectively to bookings already confirmed, unless agreed between the parties or required by mandatory law.

If any provision of these Terms and Conditions is held invalid or unenforceable, the remaining provisions remain applicable insofar as the overall balance of the contract can be preserved.

These Terms and Conditions set out the arrangements for booking, payment, cancellation and group stays at Hôtel Le Magnan, located in Avignon.

They apply to bookings for four rooms or more made by individuals, associations, companies, travel agencies or other organisations.

Any confirmed booking implies acceptance of these terms, which have been brought to the organiser’s attention beforehand.

Special terms expressly accepted in a quotation or booking contract prevail over the corresponding general provisions.

Article 1 – Prices and services

Prices are stated in euros, inclusive of all applicable taxes (VAT included), at the applicable VAT rates. For business customers, amounts excluding VAT may also be indicated in the quotation.

They depend on the number of rooms booked, stay dates, number of participants and services expressly included in the accepted offer.

Any additional service not included in the package, including breakfast, parking or special services, is charged separately at rates communicated to the organiser in advance.

Requests for additional services after booking confirmation may result in a supplementary quotation, subject to the organiser’s acceptance.

Where tourist tax is not included in the quoted price, it is charged in accordance with the regulations in force in Greater Avignon.

Prices quoted are valid for the period expressly specified in the quotation. After that period, they may be revised according to availability and current rate conditions.

Article 2 – Booking and card guarantee

All group bookings must be requested in advance from Hôtel Le Magnan.

A quotation specifying dates, number of rooms, services and prices is sent to the organiser.

The booking becomes final after written acceptance of the quotation and receipt of the payment required to guarantee the stay.

Unless special terms have been agreed in writing, the payment arrangements are as follows:
• On confirmation: payment of a deposit equal to 30% of the estimated cost of the stay.
• No later than 30 days before arrival: payment of the outstanding balance.

For bookings confirmed less than 30 days before arrival, payment in full may be required upon confirmation.

Deposits paid are deducted from the total cost of the stay when the services are provided.

If payment deadlines are not met, the hotel may request that the situation be remedied and, if necessary, take the measures provided for by contract and applicable law.

Article 3 – Payment terms

Payment is made in euros using methods accepted by the hotel.

The payment deadlines specified in the quotation or booking contract must be observed.

Additional services ordered during the stay are invoiced in accordance with the terms agreed with the organiser.

Unless otherwise agreed in writing in advance, any additional invoice is payable upon receipt.

Bookings made through an agency or professional intermediary may be subject to special payment terms expressly accepted by the parties.

Article 4 – List of participants and room arrangements

The organiser must provide the hotel with a named list of participants no later than 30 days before the group’s arrival, unless otherwise agreed.

This list must identify the people staying and enable rooms to be allocated.

The number of rooms confirmed in the contract or accepted quotation forms the basis for invoicing, subject to changes expressly accepted by the hotel.

Any change in participant numbers or room allocation must be reported as soon as possible.

Requests for changes are subject to availability and may result in revised prices.

If the named list is not provided within the specified period, the hotel may ask the organiser to supply it.

Failure to provide the information needed to organise the stay may require changes to arrival arrangements, under the terms of the contract and applicable regulations.

Article 5 – Changes and cancellations

Requests for changes or cancellations must be sent in writing to the hotel atcontact@hotel-magnan.com.

The date the request is received determines any charges that may apply.

Changes are subject to availability and take effect after written confirmation from the hotel.

Partial changes to a booking

The number of rooms booked may be reduced by up to three rooms without charge until 30 days before arrival.

Any further reduction in the rooms reserved requires the hotel’s prior agreement.

An increase in the number of rooms or a change to the services may result in a revised total cost of the stay.

Full or partial cancellation

Unless special terms have been expressly agreed in writing:
• More than 30 days before arrival: deposits paid are retained by the hotel if the organiser withdraws, subject to applicable legal provisions.
• Less than 30 days before arrival: amounts paid in respect of cancelled services are retained by the hotel under the accepted contractual terms.
• If the group does not arrive or departs early: the full cost of the booked services may remain payable under the accepted conditions.

Where provided for by contract, cancellation fees may reach 100% of the cost of cancelled services less than 30 days before arrival, subject to mandatory legal provisions.

Amounts already paid are deducted from any balance owed.

During busy periods, particularly the Festival d’Avignon, special payment and cancellation terms may apply. They are specified in the quotation or contract before confirmation.

Bookings made through intermediaries

For bookings made through a travel agency or partner platform, requests for changes or cancellations must follow the arrangements in the relevant contract.

The prices and cancellation conditions expressly accepted when booking apply, subject to mandatory legal provisions.

Article 6 – Arrangements during the stay

Rooms are available from 3 pm on the arrival day and must be vacated by 11 am at the latest on the departure day.

Buffet breakfast is usually served between 7 am and 10 am, according to the arrangements communicated for the particular stay.

The organiser is asked to inform the hotel of the group’s expected arrival and departure times so that reception arrangements can be made.

Late arrivals and requests for special arrangements must be reported in advance.

Any parking spaces reserved through the hotel must be vacated by 11 am on the departure day, unless otherwise agreed.

Early check-in, late check-out or extension requests are subject to availability and may incur additional charges communicated in advance.

The organiser undertakes to inform participants about arrival and departure times, services booked and the main rules applying during their stay.

Article 7 – Use of rooms and house rules

Participants must use rooms, equipment and facilities reasonably, peacefully and for their intended purpose.

They must comply with the hotel’s safety and quiet-hours rules and house rules.

In cases of serious or repeated breaches, the hotel may ask the participant concerned to stop the conduct and, where justified, take the necessary measures under applicable legal provisions.

The organiser will be informed of any significant incident involving a member of the group, as appropriate in the circumstances.

Article 8 – Damage to property

Participants are responsible for material damage attributable to them, under ordinary law.

If a key is lost or equipment or property is damaged, justified replacement or repair costs may be charged to the person responsible.

Where the organiser has expressly agreed to cover damage caused by participants, this obligation applies within the limits of the contract and applicable legal provisions.

Normal wear and tear to equipment and furniture is not considered damage attributable to the occupants.

Article 9 – Additional services and invoicing

Only services expressly listed in the quotation or confirmed contract are included in the group package.

Additional services must be requested and, where necessary, approved by the organiser in advance.

Participants’ personal expenses, including services not covered by the package, remain their responsibility unless expressly agreed otherwise.

The organiser is required to pay individual participants’ expenses only where the organiser has contractually undertaken to cover them.

Additional expenses incurred at the organiser’s request are invoiced separately in accordance with the agreed terms.

Article 10 – Hotel liability

Hôtel Le Magnan undertakes to provide the booked services in accordance with the contractual terms and applicable legal obligations.

The hotelier’s liability for clothing, luggage and belongings brought by guests is governed in particular by Articles 1952 to 1954 of the French Civil Code.

The hotelier may be held responsible for theft or damage affecting guests’ personal belongings, including where the acts are committed by third parties present in the establishment.

Under Article 1953 of the French Civil Code, this liability is in principle limited, under the conditions provided by law, to 100 times the daily accommodation rate.

However, it may be unlimited, particularly where belongings were deposited with the hotelier, where the hotelier refused to receive them without legitimate reason, or where damage arose from fault on the part of the hotelier or someone for whom the hotelier is responsible.

For items left in vehicles parked on premises over which the hotelier has exclusive use, the specific provisions of Article 1954 of the French Civil Code apply.

Nothing in these Terms and Conditions excludes or limits any liability imposed on the hotel by law.

Article 11 – Room unavailability and alternative accommodation

If the reserved room unexpectedly becomes unavailable, the hotel will inform the guest as soon as possible.

Where possible, alternative accommodation in an establishment of equivalent or higher category or standard of comfort may be offered without a price supplement.

Any additional transfer costs necessitated by relocation are borne by the hotel where legally attributable to it.

If no acceptable alternative is offered or accepted, amounts paid for services not provided will be refunded in accordance with applicable legal provisions.

This provision does not deprive the guest of the right to compensation for recoverable loss where the hotel is liable.

Article 12 – Late payments

For contracts between businesses, late payments incur penalties in accordance with Article L441-10 of the French Commercial Code.

Unless a valid contract specifies another rate compliant with regulations, the applicable rate is the European Central Bank refinancing rate in force on 1 January or 1 July, depending on the half-year concerned, plus ten percentage points.

Penalties are payable from the day after the due date, without the need for a prior reminder.

A fixed charge of €40.00 for recovery costs is also payable for debts covered by the rules applying between businesses.

Additional compensation may be claimed where the recovery costs actually incurred exceed this amount, on presentation of supporting evidence.

For organisers who qualify as consumers, the consequences of late payment are governed by the contractual and legal provisions applicable to them.

Article 13 – Personal data protection

Personal data provided in connection with the booking and organisation of a group stay is processed in accordance with the General Data Protection Regulation (GDPR) and applicable French law.

Such data is used in particular for booking management, accommodation arrangements, invoicing and compliance with legal obligations.

It may be shared with providers involved in booking management, payments or the stay, to the extent necessary for their tasks and in compliance with regulations.

Data is retained for the periods necessary for its purposes and applicable legal obligations.

Data subjects have rights of access, rectification, erasure, restriction, objection and data portability, subject to the conditions provided for by law.

These rights may be exercised by contacting the hotel atcontact@hotel-magnan.com.

Customers may also lodge a complaint with the French data protection authority (CNIL).

Further information is available in the website’s Privacy policy.

Article 14 – Complaints and mediation

Complaints relating to a booking or group stay may be sent to:

Hôtel Le Magnan
63 rue du Portail Magnanen
84000 Avignon
France

Email:contact@hotel-magnan.com
Telephone: +33 (0)4 90 86 36 51

To help process a complaint, guests are asked to state the dates of their stay, booking reference and the facts giving rise to the complaint.

Where the organiser qualifies as a consumer under the law, they may use a consumer mediator free of charge after sending a written complaint to the hotel, under Articles L612-1 et seq. of the French Consumer Code.

In particular, mediation must be requested within one year of the written complaint sent to the professional.

Contact details of the competent consumer mediator:
Médiation Tourisme et Voyage (MTV)
Address: BP 80303 – 75823 Paris Cedex 17, France
Website:https://www.mtv.travel

Using mediation does not deprive the customer of the right to bring a claim before the competent courts.

Article 15 – Applicable law and dispute resolution

These Terms and Conditions are governed by French law, subject to any mandatory provisions that may apply to consumers.

In the event of a disagreement, the parties will seek an amicable resolution first.

If no agreement is reached, the dispute may be referred to the competent courts under applicable law.

Nothing in these terms may deprive the customer of rights granted by applicable legislation.

Article 16 – Changes to the Terms and Conditions

The hotel may update these Terms and Conditions to reflect legislative or regulatory developments or changes to the services offered.

Changes do not apply retrospectively to bookings already confirmed, unless agreed between the parties or required by mandatory law.

If a provision of these Terms and Conditions is held invalid or unenforceable, the remaining provisions remain applicable insofar as the overall balance of the contract can be preserved.

These Terms and Conditions set out the booking, payment, cancellation and stay arrangements for La Terrasse du Clocher, located at 14 rue Carreterie.

They apply to short-stay bookings made directly with the establishment, by telephone, by email or through its website.

Any confirmed booking implies acceptance of these terms, which are brought to the customer’s attention beforehand. Special terms expressly accepted when booking prevail over the corresponding general provisions.

Article 1 – Prices and services

Prices are stated in euros, inclusive of all applicable taxes (VAT included), at the applicable VAT rate.

They depend on the apartment booked, number of occupants, selected dates and services included in the offer.

Additional services, including parking and certain optional services, may incur extra charges. Their cost is communicated before any order is placed.

Where tourist tax is not included in the displayed rate, it is charged separately in accordance with the regulations in force in Greater Avignon. The amount is stated before the booking is confirmed.

Promotional offers are subject to their own validity conditions. They are not retrospective and cannot be applied to an existing confirmed booking, except by special agreement with the establishment.

Article 2 – Booking and card guarantee

Bookings can be made on the websitewww.hotel-magnan.com, by telephone or by email.

A booking becomes final once the necessary information has been validated and written confirmation has been received from the establishment.

A valid bank card is required to guarantee the booking.

To check the validity of the bank details provided, a verification transaction of €1.00 may be made 14 days before arrival, under the arrangements specified at the time of booking.

This transaction is separate from the €300.00 security deposit intended to cover possible material damage.

During certain periods, particularly the Festival d’Avignon, prepayment may be required when booking. The arrangements and any non-refundable conditions are stated before confirmation.

Article 3 – Payment terms

Payment is made in euros using methods accepted by the establishment.

Accepted payment methods include:
• Cash, within the limits set by regulations.
• Visa, Mastercard and Maestro bank cards.
• ANCV holiday vouchers, only for bookings made directly with the establishment, by telephone or through its website.

For prepaid bookings, the specified amount is collected in accordance with the selected rate conditions.

For other bookings, the balance of the stay and any extra services are payable in accordance with the arrangements communicated to the customer.

Bookings made through a partner platform may have different payment methods and collection arrangements. Applicable conditions are specified at the time of booking.

Article 4 – Changes and cancellations

Requests to change or cancel a booking must be sent to the establishment by email atcontact@hotel-magnan.comor by telephone on +33 (0)4 90 86 36 51.

Changes are subject to availability and may result in a price adjustment. They take effect after written confirmation from the establishment.

For bookings at the standard rate, the following conditions apply:

• At least 14 days before arrival: cancellation free of charge.
• Less than 14 days before arrival and until the preceding day: cancellation fees equal to 50% of the total booking amount.
• On the arrival day or in the event of a no-show: cancellation fees equal to 100% of the total booking amount.
• In the event of early departure: unused nights remain payable in accordance with the accepted rate conditions.

Amounts already paid are deducted from any cancellation fees due.

Bookings at a non-refundable rate are not refunded if cancelled by the guest, subject to applicable statutory provisions.

During the Festival d’Avignon, special conditions may apply, including a prepayment of 50% of the stay amount which is non-refundable on cancellation, where this condition was expressly accepted when booking.

For bookings made through a partner platform, the cancellation conditions accepted at the time of booking apply.

If the establishment cancels a booking, the consequences are governed by the applicable contractual and legal provisions.

Article 5 – No right of withdrawal

The applicable amendment and cancellation conditions are therefore those accepted at the time of booking, subject to mandatory statutory provisions.

Article 6 – Check-in and check-out

Check-in is between 4 pm and 10 pm.

Any arrival outside these hours must be reported to the establishment in advance so that key handover or apartment access can be arranged.

The apartment must be vacated by 11 am at the latest on the departure day.

Early check-in, late check-out or an extension of the stay is subject to availability and may incur additional charges, communicated in advance to the guest.

Guests undertake to follow the access and key-return arrangements communicated to them.

Article 7 – Apartment occupancy and house rules

Guests undertake to use the apartment, its furniture and equipment reasonably, peacefully and for their intended purpose.

They must comply with the apartment and building rules and with safety and neighbourhood tranquillity requirements.

In particular, the following are prohibited:
• Smoking in the apartment or the building’s communal areas.
• Organising parties, gatherings or events without prior permission.
• Disturbing other occupants or neighbours.
• Deliberately damaging equipment, furniture or facilities.
• Accommodating more people than the apartment’s permitted maximum occupancy.
• Subletting or transferring occupation of the apartment to a third party without the establishment’s written agreement.
• Behaving violently, threateningly or in a manner that endangers people or property.

La Terrasse du Clocher has a maximum capacity of four people, including children, subject to any special terms accepted at the time of booking.

Guests undertake to return the apartment in a condition consistent with normal, respectful use of the premises, allowing for ordinary wear and tear.

In cases of serious or repeated breaches of the house rules, the establishment may ask the guest to stop the conduct concerned and, where justified, terminate the stay in accordance with applicable legal provisions.

Article 8 – Pets

Pets are not permitted in the apartment.

Guide dogs and assistance dogs are accepted without extra charge, in accordance with applicable regulations.

The owner or keeper of an animal remains responsible for any damage it causes under applicable law.

Article 9 – Material damage

A security deposit of €300.00 is required before arrival through the secure TYLLT platform.

This deposit is intended to cover any damage, lost keys or other material loss attributable to the guest during their stay.

Where the deposit takes the form of a bank pre-authorisation, no amount is finally collected in the absence of damage justifying a deduction.

If damage is identified after departure, the establishment may request reimbursement of repair, replacement or reinstatement costs, supported by evidence and limited to the loss actually suffered.

Normal wear and tear to equipment and furniture is not considered damage attributable to the guest.

If no damage is identified, the security deposit is released in accordance with the procedures and timescales applying to the payment platform and bank.

Where justified damage costs exceed the security deposit, the establishment reserves the right to seek additional compensation under ordinary law.

Article 10 – Damage, cleaning and lost keys

Guests are responsible for material damage caused by themselves or people for whom they are legally responsible, under ordinary law.

If a key is lost or equipment or property is damaged, justified replacement or repair costs may be charged to the guest.

Guests undertake to return the facilities and accessories provided in their original condition, allowing for normal wear and tear.

Ordinary cleaning costs are included in the stay price where specified in the booked offer.

Any exceptional cleaning required by abnormally dirty conditions, damage or breaches of house rules may be invoiced separately, on presentation of supporting evidence.

If the no-smoking rule is breached, necessary additional cleaning and odour-removal costs may be charged to the guest, up to the amount of the loss actually incurred.

Article 11 – Establishment liability

The establishment undertakes to provide an apartment corresponding to the description and essential features of the accommodation booked.

It ensures that equipment and facilities under its responsibility function properly, under the conditions set out in applicable regulations.

If a fault or difficulty is identified during the stay, the guest is asked to inform the establishment as soon as possible so that appropriate action can be taken.

The operator’s liability is assessed in accordance with the legal provisions applying to accommodation services and the circumstances of the damage.

Where the hotelier liability provisions of Articles 1952 to 1954 of the French Civil Code apply to the accommodation provided, they are binding on the establishment under the conditions laid down by law.

Nothing in these Terms and Conditions excludes or limits any liability imposed on the establishment by law.

Article 12 – Apartment unavailability and alternative accommodation

If the reserved apartment unexpectedly becomes unavailable, the establishment will inform the guest as soon as possible.

Where possible, alternative accommodation of equivalent or higher comfort and capacity may be offered without a price supplement.

Any additional transfer costs necessitated by such relocation are borne by the establishment where legally attributable to it.

If no acceptable solution is offered or accepted, amounts paid for services not provided will be refunded in accordance with applicable legal provisions.

This provision does not deprive the guest of the right to compensation for recoverable loss where the establishment is liable.

Article 13 – Internet access and equipment

Wi-Fi and various facilities may be made available to guests during their stay.

Guests undertake to use these services and facilities for their intended purpose, in accordance with the instructions provided and applicable law.

Any fault or failure identified must be reported to the establishment so it can take action as soon as possible.

The establishment cannot guarantee the complete absence of occasional interruptions to services supplied by external providers, including telecommunications networks and public utilities, without prejudice to its legal obligations.

Article 14 – Personal data protection

Personal data provided when booking is processed in accordance with the General Data Protection Regulation (GDPR) and applicable French law.

Such data is used in particular to manage bookings, provide services, issue invoices, meet legal obligations and, where legal conditions are satisfied, send marketing communications.

It may be shared with providers involved in booking management, payments or the stay, to the extent necessary for their tasks and in compliance with regulations.

Data is retained for the periods necessary for its purposes and applicable legal obligations.

Guests have rights of access, rectification, erasure, restriction, objection and data portability, subject to the conditions provided for by law.

These rights may be exercised by contacting the establishment atcontact@hotel-magnan.com.

Guests may also lodge a complaint with the French data protection authority (CNIL).

Further information is available in the website’s Privacy policy.

Article 15 – Complaints and mediation

Complaints relating to a booking or stay may be sent to:

Hôtel Le Magnan
63 rue du Portail Magnanen
84000 Avignon
France

Email:contact@hotel-magnan.com
Telephone: +33 (0)4 90 86 36 51

To help process a complaint, guests are asked to state the dates of their stay, booking reference and facts giving rise to the complaint.

Under Articles L612-1 et seq. of the French Consumer Code, consumer guests may refer a dispute to a consumer mediator free of charge in an attempt to reach an amicable settlement, after sending a written complaint to the establishment and subject to applicable admissibility requirements.

In particular, mediation must be requested within one year of the written complaint sent to the professional.

Contact details of the competent consumer mediator:
Médiation Tourisme et Voyage (MTV)
Address: BP 80303 – 75823 Paris Cedex 17, France
Website:https://www.mtv.travel

Using mediation does not deprive the customer of the right to bring a claim before the competent courts.

Article 16 – Applicable law and dispute resolution

These Terms and Conditions are governed by French law, subject to any mandatory provisions that may apply to consumers.

In the event of a disagreement, the parties will seek an amicable resolution first.

If no agreement is reached, the dispute may be referred to the competent courts under applicable law.

Nothing in these terms may deprive the customer of rights granted by applicable legislation.

Article 17 – Changes to the Terms and Conditions

The establishment may update these Terms and Conditions to reflect legislative or regulatory developments or changes to the services offered.

Changes do not apply retrospectively to bookings already confirmed, unless agreed between the parties or required by mandatory law.

If a provision of these Terms and Conditions is held invalid or unenforceable, the remaining provisions remain applicable insofar as the overall balance of the contract can be preserved.