Privacy policy
This privacy policy explains to visitors of the website www.hotel-magnan.com how their personal data is collected, used, stored and protected.
It applies to data processed in connection with use of the website, enquiries and bookings at Hôtel Le Magnan and La Terrasse du Clocher in Avignon.
SAS LBSC undertakes to comply with applicable personal data protection regulations, notably the General Data Protection Regulation (GDPR) and the amended French Data Protection Act.
1. Data controller
The controller responsible for the personal data processing described in this policy is L.B.S.C. (SAS), which operates Hôtel Le Magnan and La Terrasse du Clocher in Avignon.
Company name: SAS LBSC
Registered office: 63 rue du Portail Magnanen, 84000 Avignon, France
Telephone: +33 (0)4 90 86 36 51
Email: contact@hotel-magnan.com
For questions about the protection of your personal data or the exercise of your rights, please contact the hotel using the details above.
2. Personal data collected
In the course of its activities, SAS LBSC collects and processes the personal data necessary to provide its services and manage customer relationships.
This data may include:
Identity and contact details:first name, surname, email address, telephone number and, where necessary, postal address.
Booking information:stay dates, booked accommodation, number of guests, booking amount, preferences and information needed to organise the stay. Information relating to booking guarantees or payment may also be processed as part of the booking procedure.
Correspondence data:content of messages sent to the hotel through contact forms, including WPForms, by email or through any other communication channel.
Technical and browsing data:IP address, browser type, device used and information about visits to the website. Audience measurement data may also be collected through Google Analytics, according to the user’s consent choices.
Required information is identified when it is collected. Failure to provide it may prevent us from processing an enquiry or completing a booking.
Users are asked not to provide sensitive data that is unnecessary for their enquiry or stay.
3. Purposes and legal bases of processing
Personal data is collected for specified purposes and processed on the legal bases provided for by the GDPR.
Handling enquiries:responding to messages and requests for information sent to the hotel. Depending on their nature, these activities are based on pre-contractual steps or SAS LBSC’s legitimate interest in responding to enquiries received.
Managing bookings and stays:enabling visitors to view availability and rates, recording and confirming bookings through Misterbooking, handling amendments and cancellations, arranging arrivals and managing stays. This processing is based on performance of the contract or pre-contractual steps taken at the customer’s request.
Administration and accounting:issuing invoices, retaining the necessary supporting documents and complying with legal obligations applying to accommodation providers. This processing is based on SAS LBSC’s legal obligations.
Customer relations:following up correspondence, responding to complaints and improving service quality. Depending on the circumstances, this processing is based on performance of the contract or SAS LBSC’s legitimate interests.
Website operation and security:ensuring that the website functions properly, preventing misuse and protecting information against unauthorised access. This processing is primarily based on SAS LBSC’s legitimate interests.
Audience measurement:analysing website traffic and understanding its use through Google Analytics. This processing is based on the user’s prior consent.
Personal data is not used for purposes incompatible with those for which it was originally collected.
4. Recipients of data
Personal data is accessible to authorised SAS LBSC personnel within the limits of their duties and the needs of managing the establishment.
To operate the website and provide its services, SAS LBSC uses the following service providers in particular:
o2switch: hosting the website www.hotel-magnan.com and its WordPress environment.
Misterbooking:providing the online booking system used to view availability, select accommodation and make bookings.
Google Analytics:providing audience measurement services to analyse website traffic and use, subject to the user’s consent.
Other providers may assist with payment processing, customer communications, maintenance or service security, within the limits of the information needed for their duties.
Data is shared in accordance with applicable regulations and contractual data protection commitments.
Certain information may also be transmitted to administrative or judicial authorities where required by law.
5. Data retention periods
Personal data is retained for a limited period determined by its nature, the purpose of processing and applicable legal requirements.
Enquiries:data is retained for the period required to handle and follow up the enquiry. It may then be archived where justified by customer relations or applicable limitation periods.
Bookings and stays:data is retained for the duration of the contractual relationship and then for the periods necessary to comply with legal obligations or defend the hotel’s rights.
Accounting records:accounting records and supporting documents subject to retention requirements are retained for ten years, in accordance with applicable regulations.
Browsing and audience measurement data:data obtained through Google Analytics and other trackers is retained according to their configuration and the periods stated in the Cookie policy.
After the applicable retention periods, data is deleted, anonymised or archived where continued retention remains legally justified.
6. Data security and confidentiality
SAS LBSC implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, disclosure and destruction.
These measures include restricting access to authorised staff, securing IT tools and using service providers that offer appropriate data protection safeguards.
Despite these precautions, no computer system or transmission over the internet can guarantee absolute security.
7. Cookies and audience measurement
The website www.hotel-magnan.com uses cookies necessary for its operation and, subject to the user’s consent, audience measurement tools such as Google Analytics.
Users can accept, reject or change their preferences for cookies requiring consent.
For information about the categories of cookies used, their purposes and how to manage consent, see our Cookie policy.
8. Transfers of data outside the European Economic Area
Some technical service providers, notably Google, may process personal data or make it accessible outside the European Economic Area.
Where such transfers take place, they must be governed by the mechanisms provided for in the applicable regulations, notably a European Commission adequacy decision or appropriate safeguards such as standard contractual clauses.
Users can contact SAS LBSC at contact@hotel-magnan.com for further information about any transfers actually made and the safeguards that apply.
9. Rights of data subjects
Under the GDPR and applicable French regulations, individuals have rights relating to their personal data, depending on their circumstances.
These include rights of access, rectification, erasure, objection, restriction of processing and data portability.
Where processing is based on consent, it can be withdrawn at any time without affecting the lawfulness of processing carried out before withdrawal.
To exercise these rights or request further information, please contact the hotel by email at contact@hotel-magnan.com or by post at: Hôtel Le Magnan, 63 rue du Portail Magnanen, 84000 Avignon, France.
We will respond within the periods set by applicable regulations, usually within one month of receiving the request. Proof of identity may be requested where there is reasonable doubt.
You also have the right to lodge a complaint with the French data protection authority (CNIL), including through its website at www.cnil.fr.
10. Changes to this privacy policy
SAS LBSC may update this privacy policy to reflect legal, regulatory, technical or organisational developments concerning the processing of personal data.
The version in force is the one published on the website www.hotel-magnan.com. In the event of material changes, the people concerned may be informed by appropriate means where required by law.
Last updated: 11 October 2026